Have you received my payment?
To obtain this information, please contact our Call Center toll free at 1-800-694-7254. Our representatives are available each business day Monday - Friday from 8:00 A.M. to 6:00 P.M. (ET) and will be happy to look this up for you.
Note: When contacting our call center, you will be requested to provide positive verbal identification as a policyowner.
Our mailing address is:
SBLI
P. O. Box 4048
Woburn, MA 01888-4048
> Back to Top
I never received my bill. What should I do?
In the event that you did not receive your bill and a premium is presently due, you should contact the SBLI Call Center immediately. You can contact the SBLI Call Center toll free at 1-800-694-7254, where a representative will be available to assist you each business day Monday - Friday, 8:00 A.M. through 6:00 P.M. (ET).
In the event that a new bill is needed, one will be reproduced and forwarded to you accordingly. Please note: You should report any change of address to this office immediately so that we may keep our records current.
If the premium is overdue and the policy has lapsed as a result, our representative can provide you with the necessary information to apply for reinstatement. (Also See: How do I reinstate my lapsed policy?)
Note: When contacting our call center, you will be requested to provide positive verbal identification as a policyowner.
Our mailing address is:
SBLI
P. O. Box 4048
Woburn, MA 01888-4048
> Back to Top
Can I change the frequency of payment for my premiums due?
In general, premiums on life insurance policies are payable annually on the policy anniversary date. However, for most new policies, premiums may be paid on a semiannual, quarterly, or monthly basis.
A change to annual premiums will be made as of the policy anniversary date. To request a premium frequency change, please contact the SBLI Call Center toll free at 1-800-694-7254. Our representatives are available each business day Monday - Friday from 8:00 A.M. to 6:00 P.M. (ET).
Note: When contacting our call center, you will be requested to provide positive verbal identification as a policyowner.
Our mailing address is:
SBLI
P. O. Box 4048
Woburn, MA 01888-4048
> Back to Top
Can I pay my premium with a VISA/MasterCard?
At the present time premium payments can only be made by check or electronically through your checking account. See the following question for the specific request form required to set up an electronic funds transfer on your policy.
Note: When contacting our call center, you will be requested to provide positive verbal identification as a policyowner.
Our mailing address is:
SBLI
P. O. Box 4048
Woburn, MA 01888-4048
> Back to Top
Can I have my SBLI premiums paid automatically from my checking account?
Yes. Policyholders can take advantage of SBLI's Automatic Payment Plan which electronically debits premium payments from your checking account. The transaction will appear on your monthly statement from the bank. Use of this feature eliminates check writing for the policyowner. To add the Automatic Payment Plan to your policy:
Complete the required Automatic Payment Plan form to add this feature. The completed form must be signed by the policyowner and returned to our office accompanied by a cancelled or voided check.
Note: When contacting our call center, you will be requested to provide positive verbal identification as a policyowner.
Our mailing address is:
SBLI
P. O. Box 4048
Woburn, MA 01888-4048
> Back to Top
Why did the premium go up?
If you notice an increase in premium, in most cases this means your policy is a form of Term Insurance or contains a Term Rider. The premiums for term insurance can increase every year or periodically based on the type of plan.
The policy provisions illustrating premium increases can be found in your policy. It should also include a schedule of renewal premiums which can be used to calculate future premium costs.
Note: When contacting our call center, you will be requested to provide positive verbal identification as a policyowner.
Our mailing address is:
SBLI
P. O. Box 4048
Woburn, MA 01888-4048
> Back to Top
Where do I send my payments?
Payments may be sent to:
SBLI Payment Center
P.O. Box 55249
Boston, MA 02205-5249
Note: We will accept payments without the notice of premium due. However, if you are doing so it is important that you include all case and/or policy numbers for which payment is being made to ensure that it is properly applied.You may also want to contact our Call Center prior to mailing any payment to verify the exact amount due. The toll free number for our Call Center is 1-800-694-7254 and a representative can be reached each business day Monday - Friday, 8:00 A.M. through 6:00 P.M. (ET). You can also request to have a replacement bill mailed to the policyowner. Any change in address should also be reported to this office immediately so that we may keep our records current.
Note: When contacting our call center, you will be requested to provide positive verbal identification as a policyowner.
> Back to Top