Privacy Policy

Information provided by you through our website is used by SBLI solely for its business purposes only in order to serve your needs. SBLI and its agents are committed to respecting and protecting the privacy of your personal information. However, the Internet is not a completely secure medium of communication. Therefore, we cannot guarantee the privacy of any information you input on this website or send to us on the Internet. SBLI is not responsible for any damages you or others may suffer as a result of the loss of confidentiality of any such information. We look forward to communicating with you and have provided many places on this website for you to contact us. However, please remember that unless the specific access location says otherwise, all messages sent to or from this website can be accessed by other Internet users. To protect your privacy, please do not use e-mail to communicate information you want kept confidential.

In addition to this Policy, if you obtained or sought to obtain one of SBLI’s products, you will be subject to the following privacy policy as described in the Privacy Notice link below. In addition, if you are from California, the Important Privacy Choice for California Consumers notice will apply to you. If you have not obtained or sought to obtain one of SBLI’s products and are a California resident, the California Consumer Privacy Act Privacy Notice applies to you.

Privacy Notice
Important Privacy Choice for California Consumers
California Consumer Privacy Act Privacy Notice

Confidentiality and Security

Confidentiality is a top priority at SBLI. We are committed to maintaining the highest level of confidentiality with all of the information we receive from our agents or policy owners, including the information received from this website. We generally restrict employee access to non-public personal information about you to those employees who need the information to provide and administer products or services to you or for you. We maintain physical, electronic and procedural safeguards in compliance with federal and state laws and regulations to safeguard the privacy of your information.

Cyber Security

SBLI has made a commitment to invest in the necessary tools, resources and personnel needed to help ensure your personal information is kept safe and confidential.

Our cyber security team is continually monitoring and evaluating new threats and risks in order to take actions to safeguard against those new dangers.

Our security program subscribes to the Defense In-depth strategy for securing our assets. This means we have deployed multiple layers of security controls throughout the organization to better protect your information. These controls are often audited and tested to ensure they are effectively protecting the data.

We also employ the principle of least privilege. This is the practice of limiting access rights for users to the minimum required to perform their work.

Chatbot Policy

SBLI has integrated a chatbot into our website that is intended to support users with general questions and requests for information about our products and services. Your interactions with the chatbot are voluntary. You alone decide whether to interact with the chatbot, and what information to disclose about yourself to us when you choose to interact with the chatbot. YOUR CONVERSATIONS WITH OUR CHATBOT MAY BE MONITORED AND RECORDED BY OR ON BEHALF OF SBLI AND SHARED WITH THIRD PARTIES. SBLI will use the information you disclose to us via the chatbot, which may include your personally identifiable information, together with any associated metadata, (i) to respond to your inquires and requests, and (ii) to analyze, evaluate, and improve our products and services. We may disclose this information (including the record of your chatbot conversation) to our service providers, which include providers of data analytics, customer database service providers, and service providers that assist with the operation and functionality of our website and our business more generally (including the service provider that provides the chatbot feature). We will retain the information collected via the chatbot and the associated metadata for as long as reasonably necessary for the purpose in which it was collected, unless we are required by law to dispose of it earlier or to keep it longer. We will also retain this information as necessary to comply with our legal obligations, resolve disputes, pursue legitimate business interests, conduct audits, and protect or enforce our rights.

Cookie Policy

This Cookie Policy explains how The Savings Bank Mutual Life Insurance Company of Massachusetts uses cookies at https://www.sbli.com. This policy also describes what cookies are, the type of cookies and how they are used, as well as your rights to control the use of cookies.

What Are Cookies

Cookies are simple text files placed on your computer or mobile device when you visit a website. Cookies are used to improve efficiency of the website as well as to provide reporting information on your browsing session. Each cookie is unique to your web browser. The cookie will contain anonymous data such as an identifier, the website’s domain name and usage information.

Why Do We Use Cookies?

We use first and third party cookies for several reasons. Some cookies are required for technical reasons in order for our Websites to operate, and we refer to these as “essential” or “strictly necessary” cookies. Other cookies enable us to track and target the interests of our users to enhance the experience while using our websites. Third parties serve cookies through our Websites for advertising, analytics and other purposes. This is described in more detail below.

The specific types of first and third party cookies served through our Websites and the purposes they perform are described below (please note that the specific cookies served may vary depending on the specific websites you visit):

What Types of Cookies Do We Use?

Necessary cookies
Necessary cookies allow us to offer you the best possible experience when accessing and navigating through our website and using its features. For example, these cookies let us recognize that you have created an account and have logged into that account to access the content.

Functionality cookies
Functionality cookies let us operate the site in accordance with the choices you make. For example, we will recognize your username and remember how you customized the site during future visits.

Analytical cookies
These cookies enable us and third-party services to collect aggregated data for statistical purposes on how our visitors use the website. These cookies do not contain personal information such as names and email addresses and are used to help us improve your user experience of the website. We utilize the following third party services:
Google Analytics Privacy Policy
Hubspot Privacy Policy

How Do You Control Cookies?

It is your right to accept or reject cookies. Should you choose to block cookies on our site, you may still use our website though your access to some functionality and areas of our website may be restricted.

You can restrict or block cookies through your browser settings. Browser controls vary, please visit your browser’s help menu for more information. Alternatively, you can visit www.internetcookies.org, which contains comprehensive information on how to do this on a wide variety of browsers and devices. You will find general information about cookies and details on how to delete cookies from your device.