At SBLI, the health and safety of our team, agents and policyholders are always our top priority. Throughout the past year, SBLI employees have risen to the challenge to provide our customers the high-quality service they expect from us. Please be assured that we continue to process new applications, pay out claims and process other payments on schedule.
Receiving a COVID-19 vaccine will have no effect on the ability to obtain coverage or benefits from SBLI life insurance policies.
Please read the Presidents Letter for details around managing through COVID-19, and our yearly business recap.
We are in this together. Please reach out to us if you have any questions or concerns about your policy. Customer service can be reached at 800-694-7254. SBLI hours are Monday – Friday, 8:00 a.m. to 6:00 p.m.
Please note that our offices are open to in-person appointments. The hours are Monday – Thursday, 8:30 a.m. to 4:30 p.m., and Friday, 8:30 a.m. to 12:00 p.m. Masks or face coverings are required for in-person visits.
For your convenience, you can access general policy information and make payments by logging in to my.sbli.com, or make your payment online without logging in. You can also make a payment by using our automated phone system at 1-800-694-7254.
For those interested in a policy, SBLI offers a no-contact means of obtaining coverage for those who qualify. More information on our Accelerated Underwriting process can be found here. For live support from a Life Insurance Professional at 888-630-5000, our sales hours remain the same: Monday – Friday, 8:00 a.m. to 7:00 p.m. and Saturday 10:00 a.m. to 1:00 p.m.