What our customers say about SBLI

At SBLI, our primary measure of success is customer happiness. More than satisfaction, it’s about achieving happiness in every single interaction we have with our customers.

SBLI is easy to work with and my agent is very quick to respond when I have questions.

—Jessica

How do we measure customer happiness?

We gauge customer happiness using two key metrics: our Trustpilot rating and our Net Promoter Score, both compiled by independent third parties. These objective sources help us determine how well we’re doing.

Trustpilot rating + Net Promoter Score = customer happiness

As a privately held company owned by our policyholders, we can focus solely on making our customers happy without worrying about stock prices. Our customers are our bosses, and their happiness is our mission.

 

To ensure we’re meeting our customers’ expectations, we’ve partnered with Trustpilot. This platform allows customers to share their honest, unbiased feedback about their experiences with us. We take this feedback seriously and use it to continuously improve our services.

We encourage every customer to share their thoughts on Trustpilot. Your feedback helps us grow and better serve you.

Join our family and experience the SBLI difference

At SBLI, we are more than an insurance company—we are your trusted coach, guiding you through life’s important decisions with ease and confidence. Your happiness is our success, and we’re here to ensure you have the best experience possible.

See what our customers are saying

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